2degrees Home Broadband Legal Offer Summary

Last updated: 02 May 2018

For the Home Broadband Legal Offer Summary before 17 April 2018, please click here.

For the Home Broadband Legal Offer Summary before 20 April 2017, please click here.  

 

Service Overview

Service Description

Broadband & optional home phone services

Availability

Broadband is not available everywhere. To see what services are available you can visit www.2degreesbroadband.co.nz

Service Charges

Charge

Monthly Data Allowance

Access Type

$75 per month

80GB

ADSL, VDSL or Fibre best available up to 100/20Mbps

$85 per month

Unlimited*

ADSL, VDSL or Fibre best available up to 100/20Mbps

$110 per month

Unlimited*

Fibre broadband up to 900/400Mbps

$10 discount off 2degrees Broadband monthly plan charge when linked to an eligible 2degrees Pay Monthly mobile plan.

*We are also currently offering a limited time 12 month Broadband offer, where we’ll give you a $200 joining credit which will be applied to your first bill. T&Cs apply.

Prices are current as at 17 April 2018 and are subject to change. To see current pricing please see our home broadband packages 2degrees Broadband.

Additional Data Charges

Applies to 80GB plan

Once you reach your monthly data allowance, additional data will be charged at $2 per GB up to $30, at which point your data will become unlimited for the remainder of that month.

Set Up Charges

Open term

$99 standard connection fee; and
$165 modem charge applies if taking a 2degrees-supplied modem.
$15 delivery charge applies if taking a 2degrees-supplied modem and/or 2degrees Phone.

Fixed term (12 months)

Free standard connection; and
$15 modem charge applies if taking a 2degrees-supplied modem.
$15 delivery charge applies if taking a 2degrees-supplied modem and/or 2degrees Phone.

Access type

We will offer you the best connection type (ADSL < VDSL < UFB (Fibre) 100/20Mbps or 900/400Mbps on the $110 Plan) available at your address.

For more information about the different access types visit click here

For more information about broadband speeds and performance click here

Other Information

Minimum Contract Period

You can choose from either:

  • Open term; or
  • 12 month term.

Early Termination Charge

If you are on a fixed term Plan with a 2degrees-supplied modem, you will need to pay an early termination charge of $299 if you end your contract early. We may reduce the early termination charge where applicable to take into account any upfront charges you have previously paid for that connection.

If you are on a fixed term Plan without a 2degrees-supplied modem, you will need to pay an early termination charge of $99 if you end your contract early. 

There is no early termination charge if you sign-up on an open term.

For the 12 month Broadband Plan joining credit offer, the following early termination charges may apply:

  • If you select a 2degrees modem, an early exit fee of $299 applies to the term; or
  • If you select the BYO modem option at sign up, an early exit fee of $99 applies to the term; and
  • Also, if you leave or downgrade your plan within the first 12 months, you'll need to repay the $200 joining credit on a prorated basis. For example if you leave after 6 months you will have to repay $100. 

Notice period (termination)

You can end your plan at any time before your next monthly billing due date. You will still be responsible for any charges incurred prior to that billing date.

Traffic Management

No traffic management policies apply on any of our broadband plans, including Unlimited Data.

Fair Use

No fair use policies apply to our broadband plans.

Our Fair Use Policy applies to unlimited calling under our Home Phone Services. See our Fair Use Policy.

Effects on other services

Your broadband service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it (such as the Home Phone Plus service), may stop working unless you have battery backup in your home.

Other charges

We offer a range of Add-On Services, including Home Phone Services:

  • Home Phone Plus service - $15/month. This is delivered over your broadband connection and includes voicemail, caller ID, call waiting, and unlimited* calls to NZ & Australian landlines). This service is not available to some ADSL users.
  • Home Phone Basic service (only available over ADSL & VDSL connections) - $15/month. Includes local calling and you can add our optional calling features:
    • Unlimited* NZ and Australia Landline Calling - $15/month
    • Caller ID $4/month
    • Voicemail $8/month
  • Wiring maintenance $3.95/month (only available on ADSL & VDSL services).

Additional charges may apply to non-standard installations and to additional in-home technician work performed attime of connection. For example, a broadband wiring charge of $199 may apply to if you have a 

monitored alarm or more than five phone jack-points in your home.
For more information visit 2degrees Broadband Support

Disputes

Information about our process for customer complaints is available here: 2degrees Broadband Feedback

2degrees Broadband is a member of the Telecommunications Disputes Resolution scheme, a free independent service to help customers resolve disputes.

All prices quoted are inclusive of GST.

This is a summary only. You can find the full legal terms and conditions here